hardtofindbrands.com^® offers several shipping options for your purchases:

  Thank you for shopping at hardtofindbrands.com !  

• Qualifying items totaling over $80    Free Shipping
• Standard Shipping                            $6.90
• Overnight Shipping                           Based on delivery address
• 2-Day Shipping                                 Based on delivery address
• International Shipping                      Based on delivery address

• Qualifying items for Free Shipping are indicated on the site. If your order consists of all qualifying items and the total is over $80, your shipping is free (standard shipping).
• If you order consist of both qualifying and non qualifying items, the free shipping does not apply.
• All orders are shipped within 24 hours Monday-Friday, excluding holidays, for in-stock items. You will be notified via email when your order has shipped, or if an item is on temporary factory backorder. Please make sure that you verify your email address.
• Our system accepts orders 24 hours a day, 7 days a week including all holidays. 
• Orders will be shipped out by USPS, UPS or Fed-Ex  

• If you provide us with an address that is incorrect or incomplete and the carrier returns the package to us, we can re-ship your order once you provide us with a correct address. You will be charged the full re-shipping charge plus any fee incurred for the returned package.
• If you decide that you no longer want the order, you will be credited the purchase price minus shipping charges.
• If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback. Customer is responsible for additional charges associated with an invalid address.
• If you provide us with an address that is incorrect or incomplete and the carrier has to re-route your order to a corrected address, we will charge your credit card a flat fee of $10.00. This is the charge that the carriers charge us for this service. 
• Please verify your shipping address to avoid these charges. Add company names, suite numbers, apartment number, etc. where applicable.

• If you specifically request that a signature be required, you will be charged for this service. The fee for this service is $2.00.
• If you request that we do not require a signature on any order that might require proof-of-delivery due to either high value ($100 or more), you hereby accept full responsibility for the delivery of your carton. No claims for losses may be applied if you specifically request that we waive the signature requirement and your order is lost or stolen.

• All orders being sent to Hawaii, Alaska and Puerto Rico can only be shipped via Priority Mail. No express delivery available to these areas.

• Should an order be lost or damaged in shipping, we will open a claim with the shipper, upon your request. 
• We will replace or issue credit for the lost order or damaged item(s) once the claim has been settled. 
• Our liability in cases of lost or damaged packages is limited ONLY and SOLELY to the amount of the claim paid and settled by the carrier.
• We are not liable for delays in delivery or carton arrival.

• A backorder means we are waiting for the item to arrive from the manufacturer and is unavailable for immediate shipment. 
• Your order will remain intact and will be shipped as soon as we receive the item in our facility. 
• Our shipping time for backorders is generally 3 to 90 days.
• If you place an order containing both in stock and backordered items, you will be notified of the backorder and, at that time, you can decide to wait for the backordered item or delete that item from your order. If you choose to delete the backordered item, the balance of the order will be shipped and this order will be considered closed. If you choose to wait for the backordered item, nothing will be shipped until such item comes back in stock.
• If you choose to wait for the backordered item and then change your mind, you can simply call toll free at 1-888-796-4832 or e-mail us at info@hardtofindbrands.com to have the order shipped.

• We are pleased to offer international shipping. We are one of the few on-line stores offering this service and we are proud to share our site with the world.
• We do not and cannot track or manage the thousands of international import laws, rules, guidelines and limitations for the 200 plus countries we currently ship to. We urge all of our international customers to check with their local customs office prior to placing an order if there are ANY questions regarding the importation of a product, ingredient or quantity of product.
• Declaration of package contents and values are mandated by Customs agencies throughout the world. In accordance, we must report general package contents and fair replacement values. Any and all duties and fees imposed by the destination country are solely the customer’s responsibility. 
• We use USPS Priority Mail International only as our primary international carrier.
• Shipping costs for international orders are based on overall package weight and dimensions, and an average of shipping zones as dictated by USPS Priority Mail.
• Shipping fees cover only the cost of package transportation based on weight and zone formulas, and the cost of packaging materials, and limited, basic insurance (as defined by the contracted carrier).
• Shipping fees do NOT include any Customs or Brokerage fees, or importation taxes, duties, tariffs, penalties, etc. These remain solely and completely the customers responsibility. 
• Should your package be held or refused by customs for any reason at the destination country, you hereby remain responsible for the full purchase price of the order plus shipping costs.
• If you refuse the package because of duty fees that may be associated with it, or for any other reason, you retain responsibility and hereby agree to pay the full order price, plus shipping costs for the order.
• When you place an international order, you accept complete and sole liability and responsibility for the package and its contents once it has left our warehouse.
• Should an international order be lost or damaged in shipping, we will open a claim with the shipper. We will replace or issue credit for the lost order or damaged item(s) once the claim has been settled. Our liability in cases of lost or damaged packages is limited ONLY and SOLELY to the amount of the claim paid and settled by the carrier.
• If a package cannot be delivered for any reason other than carrier loss or damage, to the address you provided, or should you refuse the package, you hereby agree to pay for the order in full and waive all rights of chargeback.
• Because U.S. law prohibits the re-importation of many health-related products, we cannot accept returns on any international orders.